Effective Date: 24 Sep 2026
PRIVACY POLICY – Synevos
This Privacy Policy describes how Synevos, Inc. ("Synevos," "we," "us," or "our") collects, uses, stores, and discloses information about you when you use our mobile application ("App"). By using the App, you acknowledge the practices described in this Privacy Policy. Where applicable law or the App requires your consent for a particular type of data processing, we will request that consent separately.
IMPORTANT: This App is intended for users 18 years of age and older. We do not knowingly collect personal information from anyone under 18.
1. INFORMATION WE COLLECT
We collect information you provide directly to us and certain information automatically when you use the App.
1.1 Information You Provide Directly
Account Information: When you create an account, we may collect your name, email address, and password.
Profile Information: You may choose to provide additional information such as age range, height, weight, pregnancy-related information, and health conditions (for example, high blood pressure, diabetes, anxiety, depression, thyroid conditions, or asthma). Health information is optional unless a particular feature requires information to function.
Pregnancy and Wellness Information: Depending on the features you use, you may provide information relating to your pregnancy, symptoms, wellbeing, mood, appointments, pregnancy progress, and other health or wellness information.
Payment Information: When you purchase a subscription, payment processing is handled by third-party payment platforms such as the Apple App Store or Google Play Store. We do not store your full credit or debit card number.
Communications: If you contact us, we may collect the information you provide in your communication, including your name, email address, and the contents of your message.
1.2 Information Collected Automatically
Usage Data: We may collect information about how you use the App, including features accessed, interactions, session information, and general usage patterns.
Device Information: We may collect information such as device type, operating system, device identifiers, IP address, and mobile network information. Depending on applicable law, an IP address may be considered personal information or location information.
Cookies and Similar Technologies: We may use cookies, software development kits (SDKs), and similar technologies to maintain preferences, support functionality, understand usage, and improve the App.
2. AI-POWERED FEATURES AND DATA PROCESSING
Synevos provides personalized AI-powered features designed to generate educational guidance and personalized responses based on information provided by the user.
To provide these features, information submitted through the AI functionality may be securely transmitted to and processed by external technology services used by Synevos to generate AI responses.
Depending on how you use the App, this information may include:
- Information provided in your profile
- Relevant health-related information that you choose to provide
- Your messages and questions submitted through the AI features
- Relevant information from previous interactions when necessary to provide a personalized response
This information is processed for purposes related to providing, personalizing, maintaining, and improving the AI-powered features of the App.
Synevos currently uses third-party AI technology services, including OpenAI, to support certain AI-powered functionality. These external service providers may process information on behalf of Synevos in connection with providing the requested AI features.
We take reasonable measures to limit information shared with external technology service providers to information necessary for the requested functionality and to require appropriate protection of user information.
Before personal information is transmitted to a third-party AI service where permission is required, Synevos will provide an in-App disclosure explaining the relevant data processing and request the user's explicit permission.
You may choose not to use AI-powered features. Where applicable, you may also withdraw your permission through the privacy settings or other controls provided within the App. Choosing not to use AI-powered features may limit access to features that require AI processing.
3. HOW WE USE YOUR INFORMATION
We use the information we collect for purposes including:
- Providing and maintaining the App: Including providing requested features, personalizing content, and providing relevant safety information based on information you choose to provide.
- Providing AI-powered features: Processing information necessary to generate personalized responses and educational guidance.
- Managing subscriptions: Processing subscriptions, managing billing through applicable payment providers, and handling cancellations or renewals.
- Improving our services: Understanding usage patterns and improving the App, features, functionality, and user experience.
- Communicating with you: Sending administrative messages, service updates, security notifications, and support responses.
- Responding to requests: Addressing customer service inquiries, questions, and feedback.
- Protecting the App: Detecting, preventing, and addressing security issues, misuse, fraud, or unauthorized activity.
- Complying with legal obligations: Complying with applicable laws, regulations, legal processes, and governmental requests, and enforcing our agreements and rights.
We do not sell your personal information to third parties for marketing or advertising purposes. If our data practices materially change, we will update this Privacy Policy and obtain any consent required by applicable law.
4. HEALTH INFORMATION – YOUR RIGHTS AND OUR COMMITMENTS
4.1 Optional and Voluntary
Health information you provide to Synevos is generally voluntary. You can use core features of the App without providing health information, although certain features may require relevant information to function.
4.2 How We Use Health Information
We may use health information you provide to:
- Personalize educational content and guidance
- Provide relevant safety information or alerts
- Support AI-powered features when you choose to use them
- Provide pregnancy and wellness-related functionality
- Improve our services and features
4.3 We Do Not Sell Health Information
We do not sell your health information to third parties for marketing or advertising purposes. If we ever propose a sale of consumer health data where applicable law requires separate authorization, we will obtain the authorization required by law before proceeding.
4.4 Your Control
Where supported by the App, you may view, modify, or delete health information through your account settings. You may also request deletion of your information by contacting us using the information provided below.
5. THIRD-PARTY SERVICES
Synevos may use third-party service providers to support the operation and functionality of the App.
- AI-powered functionality
- Payment processing
- Cloud hosting and storage
- Authentication and account management
- Analytics and application performance
- Communications, email, and notifications
- Security and fraud prevention
Third-party providers may receive or process information only as necessary to provide the services they perform on our behalf or as otherwise permitted by applicable law.
We require third-party service providers that process user information on our behalf to provide appropriate protection of that information consistent with our privacy obligations and applicable requirements.
Where third-party services process personal information for purposes described in this Privacy Policy, we take reasonable measures to ensure that the information is handled in accordance with this Privacy Policy and applicable privacy requirements.
6. DATA SHARING AND DISCLOSURE
We may disclose information in the following circumstances:
Service Providers
We may share information with companies and service providers that perform services on our behalf, such as hosting, AI processing, payment processing, communications, analytics, security, and technical infrastructure.
Legal Requirements
We may disclose information when required to do so by applicable law, regulation, legal process, court order, or governmental request.
Protection of Rights and Safety
We may disclose information when reasonably necessary to protect the rights, property, safety, or security of Synevos, our users, or others, or to detect and prevent fraud, abuse, or security threats.
Business Transfers
If Synevos is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable privacy requirements.
We do not sell personal information for advertising or marketing purposes.
7. STATE-SPECIFIC PRIVACY RIGHTS
Depending on your state of residence, you may have additional privacy rights. These rights may include rights to access, correct, delete, restrict, or obtain information about certain categories of personal information, subject to applicable law.
7.1 VIRGINIA RESIDENTS
Virginia law provides additional protections for certain reproductive or sexual health information.
- Pregnancy, menstruation, ovulation, or conception information
- Contraceptive use or purchase
- Certain location information associated with obtaining reproductive or sexual health services
- Information derived or inferred from other data relating to reproductive or sexual health
Where consent is required by applicable Virginia law, Synevos will obtain the appropriate consent before collecting or processing protected information.
You may withdraw consent where applicable through available account or privacy controls.
7.2 WASHINGTON RESIDENTS
The Washington My Health My Data Act provides additional protections for consumer health data.
- Health conditions, treatment, diseases, or diagnosis
- Health-related procedures
- Medication
- Genetic or biometric information
- Reproductive or sexual health
- Certain location information related to health services
- Other categories protected by applicable law
Where required, Synevos will obtain the appropriate consent before collecting or sharing consumer health data.
You may request deletion of your consumer health data and may withdraw consent where applicable.
Synevos does not use geofencing around healthcare facilities.
7.3 COLORADO RESIDENTS
Colorado law provides additional protections for sensitive data, including certain health information.
Where consent is required, Synevos will seek consent through a clear affirmative action. Consent will not be obtained through silence, inactivity, pre-selected choices, or deceptive interface design.
Where applicable, users may refuse or withdraw consent through available privacy controls.
7.4 CALIFORNIA RESIDENTS
California residents may have additional rights under applicable privacy and medical information laws.
- Access personal or medical information
- Request deletion
- Request information about certain disclosures
- Request restrictions on certain uses or disclosures
- Exercise other rights provided under applicable California law
Synevos will handle requests involving reproductive health and other sensitive information in accordance with applicable California law.
8. HOW TO EXERCISE YOUR PRIVACY RIGHTS
Depending on the features available in the App, you may exercise certain rights through:
- Through the App: Account Settings → Privacy
- By Email: privacy@synevosapp.com
When required, we may need to verify your identity or other information before processing a request.
We will respond to valid privacy requests within the timeframes required by applicable law.
We will not discriminate against you for exercising privacy rights available to you under applicable law.
9. DATA SECURITY
We implement reasonable technical and organizational measures designed to protect your information from unauthorized access, use, disclosure, alteration, or destruction.
- Encryption of data in transit using industry-standard transport security
- Encryption of sensitive information at rest
- Access controls designed to limit access to personal information
- Security monitoring and assessments
- Reasonable administrative, technical, and organizational safeguards
However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.
If you believe your interaction with Synevos is no longer secure, please contact us immediately.
10. DATA RETENTION AND DELETION
We retain personal information for as long as reasonably necessary to provide the App and its services, maintain your account, comply with legal obligations, resolve disputes, enforce our agreements, and protect our rights.
We seek to retain information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.
If you delete your account, we will take reasonable steps to delete or de-identify your personal information within 30 days, except where retention is required or permitted by law.
Some information may need to be retained for longer periods when required for legal, security, fraud prevention, accounting, or other legitimate purposes.
Information processed by third-party service providers may also be subject to their applicable retention requirements and contractual obligations.
11. YOUR RIGHTS AND CHOICES
11.1 Account Information
You may access and update certain account information through the App settings.
11.2 Health Information
Where supported, you may modify or delete health information through the App or request deletion by contacting us.
11.3 AI-Powered Features
You may choose not to use AI-powered features. Where applicable, you may withdraw your permission for processing by third-party AI services through the privacy settings or other controls provided within the App. Withdrawal may limit access to features that require AI processing.
11.4 Communication Preferences
You may opt out of promotional communications by following the unsubscribe instructions included in those communications. We may continue to send non-promotional communications necessary to operate your account, provide services, or communicate important security or administrative information.
11.5 Do Not Track
The App does not currently respond to "Do Not Track" signals.
12. CHILDREN'S PRIVACY
The App is intended only for users 18 years of age and older. We do not knowingly collect personal information from anyone under 18.
If we become aware that a person under 18 has provided personal information, we will take reasonable steps to delete that information and terminate the account.
If you believe a person under 18 has provided information to us, please contact us.
13. INTERNATIONAL USERS
Synevos is operated by Synevos, Inc. and may use service providers located in the United States and other jurisdictions.
If you access the App from outside the United States, your information may be transferred to, stored, or processed in the United States or other countries where our service providers operate.
These countries may have data protection laws that differ from those in your country of residence.
Where required by applicable law, Synevos will implement appropriate safeguards for international transfers of personal information.
14. THIRD-PARTY LINKS AND SERVICES
The App may contain links to third-party websites, services, or resources.
We are not responsible for the privacy practices, security, or content of third parties that we do not control.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
If we make material changes, we may notify you through the App, by email, or through another appropriate method.
The Effective Date at the top of this Privacy Policy indicates when the policy was most recently updated.
Where required by applicable law, we will obtain additional consent before implementing material changes to how we process personal information.
16. CONTACT US
If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us:
Company: Synevos, Inc.
Privacy: privacy@synevosapp.com
For general customer support: support@synevosapp.com